BOCA RATON, Fla., March 16, 2018 (GLOBE NEWSWIRE) -- ADT Inc. (NYSE:ADT), the leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, celebrated one of its LifeSaver events Wednesday in Lubbock, TX where ADT Customers Garland and Barbara Schoor were reunited with rescuers who helped save them from a potentially deadly fire.
The scary incident happened around midnight on Feb. 1 as the Schoors were soundly sleeping in their home of over 40 years. What they didn’t realize was that a fire had broken out and was quickly filling the house with smoke.
“The phone call from ADT woke me up,” said Barbara Schoor. “I could see flames and told the ADT dispatcher to call the fire department while I tried to get my husband out of bed.”
According to Barbara, Garland is 85 years old and wasn’t using his hearing aids so it took time to wake him. Once that happened, both quickly exited as flames engulfed the home.
First responders from the Shallowater Fire Department spent about four hours putting out the blaze. While the house was left standing, it was nearly gutted and most of the contents were destroyed.
“When fires occur in the middle of the night, the probability of occupants not being aware goes up significantly” said Shallowater Fire Chief Cory Buck. “I am thankful the Schoors had a monitored security system that notified them. Had that not occurred, this incident could’ve turned out differently with a tragedy instead of a celebration.”
To celebrate the successful outcome, ADT flew Dispatcher Josh Edenfield several hundred miles from ADT’s Customer Care Center in Tennessee to meet the Schoors in person.
“As a former police officer, I am used to helping people,” Edenfield said. “It was awesome being able to help save the Schoors in my new job at ADT.”
ADT also awarded $5,000 to the Shallowater Fire Department.
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people in the United States and Canada.
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