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“I spoke in a hushed voice because I didn’t want the intruder to know where I was hiding,” said Smith. “It was a relief hearing the ADT operator tell me police were minutes away.”
On the phone was ADT’s
“A big part of our professional training is preventing customers from panicking when there’s an emergency,” said Fioravanti. “I stayed on the line until police arrived. Later, I learned they made an arrest and everyone was safe.”
Smith didn’t know the intruder and has no idea why her house was targeted, but she is certain that ADT and first responders helped prevent her from death or injury.
“Without the monitored alarm system, who knows what could have happened to me,” said Smith. “I was thrilled to meet Stacey today and give her a hug for helping me.”
Fioravanti also received ADT’s highest honor from
“Stacey epitomizes excellence and is representative of her thousands of colleagues who work around the clock at our six U.S. monitoring centers protecting millions of people every day,” said Langston. “ADT receives over 15 million alarm signals each year and our emergency dispatchers are trained to handle each call like it is an actual incident.”
According to the
Langston also awarded
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people in the United States and Canada.
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