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BOCA RATON, Fla. September 13, 2018 – ADT Inc. (NYSE: ADT), the leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, celebrated a LifeSaver event today in Tucson, Ariz. where two cats survived a house fire after one of the frisky felines helped start it.
On a recent morning, Shawn Siqueiros lit a bathroom candle. Forgetting it was still burning, she left home with her fiancé, Pat McCracken. Minutes later, the fire started.
“We have a cat who likes to lay on fresh laundry and when she jumped off the bathroom counter, it pushed a towel over the lit candle,” said McCracken. “As the house started filling with smoke, it triggered our detector and ADT was alerted.”
The alarm signal went to ADT’s Customer Care Center in Irving, Texas where emergency dispatcher Shana Allen tried to reach the homeowners. Without a response, she contacted the Tucson Fire Department. Upon arrival, firefighters smelled smoke and heard the alarm sounding. Through an unlocked window, a first responder gained entry and discovered the bathroom fire which was quickly extinguished.
“Thanks to our ADT alarm and the quick actions of firefighters, the house and our cats are fine,” said McCracken. “We are very grateful and appreciative that a small incident did not turn into a big tragedy.”
At today’s LifeSaver event, Allen met Siqueiros and McCracken as well as their cats, Lucy and Ethel. Allen is proud her professional training made a difference.
“To meet our customers and see that their house and pets survived because of my work was a humbling experience,” said Allen. “Today was the best day out of my ten years at ADT.”
Allen was presented a LifeSaver Award, ADT highest honor. Also recognized was the Tucson Fire Department which received a $5,000 contribution from ADT.
According to the National Fire Protection Association, over 1,000 fires are started by pets each year and 500,000 dogs and cats die from fires in homes without monitored security protection.
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people in the United States and Canada.
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