Media Statement
ADT's cybersecurity systems detected unauthorized access to a limited set of customer and prospective customer data on April 20, and the company's response protocols activated immediately — terminating the intrusion, launching a forensic investigation with leading third-party cybersecurity experts, and notifying law enforcement.
The investigation confirmed that the information involved was limited to names, phone numbers, and addresses. In a small percentage of cases, dates of birth and the last four digits of Social Security numbers or Tax IDs were included. Critically, no payment information — including bank accounts or credit cards — was accessed, and customer security systems were not affected or compromised in any way.
ADT's protocols performed as designed: the breach was identified quickly, the threat was contained, and the scope was limited. ADT has directly notified all impacted individuals and will offer complimentary identity protection services as appropriate.
Protecting customers is not just a priority — it is the foundation of what ADT does. The company remains committed to investing in and strengthening the cybersecurity infrastructure that its customers and their families depend on.