It can be debated what’s more powerful: the watchful eyes of the ADT Health team or their immense hearts. Thankfully for ADT Health customers who are aging in place, they don’t have to choose.
For many older people, or those with health concerns, maintaining their independence and aging in place can be of utmost importance. ADT’s Medical Alert Systems help people continue to live independently, with the reassurance that someone is there for them 24 hours a day, seven days a week, when it matters most.
A bond between agent and customer
The monitoring agents at ADT Health respond to urgent needs, such as emergency calls for help, but they also pride themselves on being trusted companions to our customers. It is a relationship built over time and a responsibility they take very seriously.
“In the Health department, we help protect people,” says Steve McGill, ADT Health Team Lead. “We get to help the clientele a lot more than we do in other departments at ADT. We'll call and check if their power's out, or if they've not heard from their kids. It's a lot more personalized.”
ADT Health products are simple to use and reliable. Whether it’s a waterproof pendant worn around the neck or a wall-mounted emergency button, each device connects directly to ADT’s U.S.-based monitoring centers, staffed by professionals trained in issues related to aging.
“Our agents are specially trained in how to help our customers in all types of scenarios,” says Andy Droney, ADT Health’s Senior Director. “Should they have difficulty interacting with the device, confusion or dementia, we have the best in the business on the line to help.”
Within seconds of a customer pressing their help button, an ADT agent speaks through the base station’s two-way voice system to assess the situation. If the customer doesn’t respond, the agent reaches out by phone and, if needed, follows personalized emergency instructions such as contacting a loved one or dispatching first responders.
A relationship beyond emergencies
But what truly sets ADT Health apart is the human connection. Agents often know their customers’ situations and what’s going on in their lives. For many customers, especially those living alone, the voice on the other end of the base station is a source of comfort.
“Our agents understand that these customers are different,” says Katie Money, Unit Manager for ADT Health and Safe by ADT. “There’s a saying we’ve used for years, and that is ‘Treat everyone like family.’ We see that when they call us just to say happy holidays.”
ADT’s commitment to customer care extends to our innovative technology. ADT Health systems fit a range of lifestyles, with in-home setups as well as mobile units with GPS tracking for those on the go. Additional features, such as fall detection and lockboxes for emergency access, help ensure that help is not only fast — it’s thoughtful.